Refund & Return Policy

Last Updated: 6 October 2026

At Lavika, we take great care in preparing and packaging every order. Due to the nature and hygiene requirements of our personal care products, we unfortunately do not accept returns or offer refunds once an order has been delivered.

Order Cancellation

If you wish to cancel your order for any reason, you must contact us within 12 hours of placing the order.

Once the 12-hour cancellation window has passed, the order cannot be cancelled as it may have already entered our processing or dispatch process.

Damaged or Incorrect Orders

Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at:

Email: help@lavikasoap.com

Please include your order number and clear photographs/videos of the product and packaging so that we can review the issue and provide an appropriate resolution.

Non-Returnable Products

Due to hygiene and product-safety considerations, all Lavika personal care products are non-returnable and non-refundable, including soaps, body care, bath products, and personalised or customised products.

Contact Us

For any questions regarding cancellations, damaged products, or order issues:

Email: help@lavikasoap.com